General Questions

This article addresses common questions and technical issues that may arise when using the CareerOS Internship Agreements feature.

Q: What is the purpose of the internship agreement? 

A: The agreement is a legally binding document that formalizes the internship and outlines the roles and responsibilities of the student, the company, and the university.

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Q: How is the internship agreement process handled in CareerOS? 

A: Our secure platform digitizes the traditional paperwork, making it faster and easier for students, universities, and employers to collaborate, fill in details, and sign the final agreement. The entire workflow is automated, collaborative, and designed to keep all parties informed from start to finish.

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Q: Does the student find an internship on the platform? 

A: No, this process starts after a student has already found an internship. This workflow is for formalizing the agreement. (Note: This may vary for some schools.)

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Q: Can I modify an agreement after it has been submitted? 

A: Yes. If a change is needed after submission, the university can send the agreement back for modifications. You will receive a notification to update your information.

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Electronic Signatures

Q: What is an Advanced Electronic Signature (AES)? 

A: An AES is a highly secure digital signature that meets strict legal standards. It uniquely links the signature to the signer, verifies their identity, and creates an unalterable link to the document, ensuring full legal compliance.

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Q: How does CareerOS satisfy the Advanced Electronic Signature (AES) requirements? 

A: The platform fulfils the following core requirements for an AES signature:

• Uniquely Identifying the Signer: Each user is identified by their university or corporate email address and must be logged in to sign.
• Verifying Identity: Users must verify their email address before signing any document.
•  Binding the Signature: The system creates a digital fingerprint of the PDF's content. Any change to the document after signing will break this link, indicating tampering.
• Maintaining an Audit Trail: A permanent record is kept of the signature process, including the exact time and a unique user ID, which cannot be altered.
• Preventing Replay: Documents can only be signed once by each party, and the system enforces a specific order of signature.

Troubleshooting & Support

Q: The system isn't allowing me to proceed. What is the most common reason? 

A: The most common cause of delays and inability to proceed is an incomplete form. Always double-check that all required fields are filled out.

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Q: What if I have questions or need technical support? 

A:

• Students: For questions about academic requirements or agreement content, contact your university's career services office.
• Universities & Employers: For technical issues with the platform, contact the CareerOS support team through our help portal.

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